Error: "Internal Server Error" when creating an Organization VDC

Products

• VMware Cloud Director

Issue/Introduction

• Creating an Organization VDC (Org VDC) fails with the error below:
  
  [########-####-####-########e404 ] Internal Server Error


• In /opt/vmware/vcloud-director/logs/vcloud-container-debug.log the below error is reported:
  
  DATE TIME | ERROR    | pool-jetty-18265483       | VdcService                     | Error creating VDC | requestId=########-####-####-########e404,request=POST https://cloud.example.com/api/admin/org/########-####-####-########1c6a/vdcsparams,requestTime=1741865750764,remoteAddress=##.##.##.##:33526,userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 ...,accept=application/*+json;version 39.0.0-alpha
java.lang.NullPointerException
        at com.vmware.vcloud.valc.activities.CreateVdcActivity$CreateVdcModelPhase$1.grantDefaultAccessTo(CreateVdcActivity.java:309)
        at com.vmware.vcloud.valc.activities.CreateVdcActivity$CreateVdcModelPhase$1.run(CreateVdcActivity.java:267)
        at com.vmware.vcloud.valc.activities.CreateVdcActivity$CreateVdcModelPhase$1.run(CreateVdcActivity.java:251)
        at com.vmware.vcloud.common.persist.ConversationContextExecutor.executeWithRetry(ConversationContextExecutor.java:100)
        at com.vmware.vcloud.valc.activities.CreateVdcActivity$CreateVdcModelPhase.createOrgVdc(CreateVdcActivity.java:324)
        at com.vmware.vcloud.valc.activities.CreateVdcActivity$CreateVdcModelPhase.invoke(CreateVdcActivity.java:233)
        at com.vmware.vcloud.activity.executors.ActivityRunner.runPhase(ActivityRunner.java:175)
        at com.vmware.vcloud.activity.executors.ActivityRunner.run(ActivityRunner.java:112)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)

Environment

VMware Cloud Director 10.5.1.1

Cause

This issue occurs when an entry is missing in the Cloud Director Database for the Organization in question.

Resolution

Contact Broadcom Support and note this Article ID (392653) in the problem description and upload the output of the above queries. For more information, see Creating and managing Broadcom support cases.