Workflow Task Sequence IDs

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When manually inserting Workflows Tasks into either Change Orders or Problem tickets, the sequence # starts at 150 and subsequent tasks are added incrementally by 150 (i.e. 300, 450).  

What controls this numbering and if it can be altered?

Environment

CA Service Desk Manager 17.x

All Supported Operating Systems

Resolution

The Workflow Task Sequence IDs are hard coded variables within SPEL code that sets the initial sequence value of 150 and the next sequence.

Unfortunately, this numbering logic cannot be customized at this time.