vSphere Replication Not Connected to SRM – HBR Management Server Login Error

Products

• VMware Live Recovery

Issue/Introduction

Symptoms

The administrator may encounter an error in Site Recovery Manager (SRM) stating:

"Unable to retrieve pairs from extension server at https://vRep_IP:8043. Unable to log in to 'HBR Management Server at https://vRep_IP:8043'."

When attempting to reconnect, the following message may appear:

ERROR

Unable to retrieve vSphere Replication summary data.
Unable to retrieve pairs from extension server at https://vRep_IP:8043.
Unable to log in to 'HBR Management Server at https://vRep_IP:8043'.
Operation ID: #####-####-######-##########

Environment

vSphere Live Recovery (all versions)

Cause

The error occurs due to a DNS resolution issue caused by a missing or incorrect DNS entry in the network configuration file.

Resolution

To resolve the error, verify and update the contents of the 10-eth0.network file using the steps below:

1) cat /etc/systemd/network/10-eth0.network

2) Ensure that the file is correctly configured and includes the necessary network settings in the following format:

[Match]

Name=eth0

[Network]

Gateway=Gateway_Address

Address=IP_Address/Subnet

DNS=IP_Address1 IP_Address2

2) Take backup of the configuration file /etc/systemd/network/10-eth0.network

3) Using a text editor, open network configuration: vi /etc/systemd/network/10-eth0.network

• Update the correct DNS details
• Save the file and exit 

4) Restart hbrsrv and hms services :

• systemctl restart hbrsrv
• sytemctl restart hms