Information to provide Broadcom for NetOps uninstallation verification

Products

• Network Observability

Issue/Introduction

This document outlines the information that can be used to verify NetOps has been uninstalled in your environment.

Resolution

Prior to Uninstalling Netops, gather the NetOps Telemetry data and provide this to Broadcom:

NetOps 23.3.x Telemetry Data gathering

Netops 24.3.x Telemetry Data gathering

If Spectrum and PM are not integrated or you do not see Telemetry data in PM for Spectrum, please follow the steps in this document:

https://knowledge.broadcom.com/external/article?articleId=94803

 

After you have uninstalled NetOps and before you shut down the VM, please utilized the attached scripts and gather the following data:

 

Performance Manager:

For each component of Performance Manager (Portal, DA, DR, each DC) download the attached RemoteEngineer.tar file.  Extract it to /opt/ or /opt/CA and change permissions on it:

tar -xvf RemoteEngineer.tar

chmod -R 755 RemoteEngineer

As root/sudo, run the re.sh script

./re.sh

Accept the EULA.  You will receive errors on the screen that can be ignored.

This will create a results directory with a file that has the hostname, date and CA_RE.zip in the name.

Please provide this file from Portal, the DA, the DR, and each DC to Broadcom.

 

Spectrum:

For all SpectroSERVER and OneClick hosts download the attached getSpectrumInfo.sh script to the drive Spectrum was installed on.  For example /opt or /usr

chmod 755 getSpectrumInfo.sh

as root/sudo, run the getSpectrumInfo.sh script with no parameters:

./getSpectrumInfo.sh

This will create a file named logs-<hostname>-<date>.tar.gz in the directory you ran this from. 

For example:

logs-spectrumOC-20240330-2050.tar.gz

Please provide this file from each SS and each OC to Broadcom.

 

VNA:

For the VNA server download the attached RemoteEngineer.tar file.  Extract it to /opt/CA or /opt/CA and change permissions on it:

chmod -R 755 RemoteEngineer

As root/sudo, run the re.sh script

./re.sh

Accept the EULA.  You will receive errors on the screen that can be ignored.

This will create a results directory with a file that has the hostname, date and CA_RE.zip in the name.

Please provide this file from the VNA server to Broadcom.

 

 

If you are unable to download the attached Remote Engineer and/or getSpectrumInfo script you can utilize the *nix "script" command which works on both Windows and Linux.

From the root directory that you had installed NetOps in, use a shell on linux and a "bash -login" shell on Windows:

Linux default:

./opt/CA

Windows default:

C:/win32app

 

Run the *nix "script" command and run a directory listing on the directory you had NetOps installed in:

script <hostname>_listing.OUT

ls - alR

exit

This will create the <hostname>_listing.OUT file in the directory you ran the command in.  Please provide this to Broadcom.

For example:

script PortalServer_listing.OUT

ls -alR

exit

This would create the PortalServer_listing.OUT file in the directory you ran the command in.

Additional Information

In the case that your licenses are subscription, you must remove all installation media files beyond any perpetual entitlements that you may have.

Example: Up to perpetual license version 22.2.7, any installation media beyond this version must be deleted.  If you have installation media for 22.2.8 and above you must delete it from all systems.