Process Analysis Page Gets 404 Status Error on the /api/v2/binary/summary Call.

Products

• Carbon Black EDR

Issue/Introduction

When viewing a process in the process analysis page, the page fails to load with this message. 

"EDR 404", ""Error fetching binary data", "Request failed with status code 404"

In the developer tools, the call failing is /api/v2/binary/ 

Environment

• Carbon Black EDR Server: All Versions

Cause

modulestore_purge cron job is enabled. 

Resolution

Adjust the modulestore_purge job to a higher value of days to avoid the binary metadata from being removed. 

How to Enable Automated Cbmodule Purging

Additional Information

• Setting modulestore_purge lower than the retention days of events is not recommended. 
• The events API is going to look for the binary information when building the page and if not available will cause these errors.