Skyline Health Alert - vSAN Health Service - Online Health - vSAN Support Insight

Products

• VMware vSAN

Issue/Introduction

• Alert in Skyline Health Check for vSAN:
• vSAN Health Service - Online Health - vSAN Support Insight

Symptoms

• vSAN Support Insight is enabled
• However there is no internet connection on the vCenter server appliance

Environment

VMware vSAN

Cause

• The issue is caused since there is no internet connectivity for the vCenter server
• If vSAN Support Insight is enabled, you would need to join CEIP (Customer Experience Improvement Program)
• This program requires connectivity over internet to:

https://vcsa.vmware.com:443/ph/api/*

http://www.vmware.com:80

 

PLAEASE NOTE THAT HERE YOU DO NOT WANT TO BE A PART OF CEIP

Resolution

• Disable vSAN Support Insight by leaving CEIP:

1. 1. Click on alert
   2. Click on "Configure Support Insight"
   3. In the "Administration" Page, under "Deployment" > "Customer Experience Improvement Program", Click on "Leave Program"

• Silence the vSAN alert regarding vSAN Support Insight:

1. 1. Under vSAN Health, Click on vSAN Support Insight alert
   2. Click on Silence Alert

Additional Information

• CEIP is recommended to be enabled in your environment.
• For more information:

vSAN Support Insight

• For information regarding silencing alerts:

Silencing Alerts for vSAN