Data collection for vSphere cloud accounts is failing in Aria Automation. Communication to the accounts and password is working as image synchronization and provisioning status is still completing successfully.

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• The data collection can run for a long time and eventually fails.
• Provisioning service logs located under /services-logs/prelude/provisioning-service-app/file-logs/provisioning-service-app.log contains the following error message.

  java.util.concurrent.CompletionException: java.lang.IllegalStateException: Failed to retrieve properties.

Environment

• VMware Aria Automation 8.x

Cause

Transient communication issues between Aria Automation and vCenter an cause data collection to become stuck requiring a restart to resolve

Resolution

To resolve the issue follow the steps in Restarting stuck image synchronization in VMware Aria Automation

Additional Information

Japanese version: Aria Automation で vSphere クラウドアカウントのデータ収集に失敗しています。イメージ同期とプロビジョニング ステータスが正常に完了しているため、アカウントとパスワードへの通信は機能しています。