SDDC deployment through CloudBuilder fails with [FAILED] Task: MonitorDeploymentTask: Monitoring Deployment
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SDDC deployment through CloudBuilder fails with [FAILED] Task: MonitorDeploymentTask: Monitoring Deployment

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Article ID: 392323

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Updated On:

Products

VMware SDDC Manager

Issue/Introduction

SDDC deployment through CloudBuilder fails with [FAILED] Task: MonitorDeploymentTask: Monitoring Deployment. vCenter fails to deploy.

Environment

In the CloudBuilder error output, you see:

LocalProcess INFO: YY-MM-DD HH-MN-SS - /opt/vmware/bringup/logs/ci-installer-YY-MM-DD/workflow_1743104624986/ci-conf-9895567421295076862/vc-support-bundle-1743105220/vCenter.domain.com-YY-MM-DD/var/log/firstboot/fbInstall.json
LocalProcess INFO: YY-MM-DD HH-MN-SS - not found in support bundle, skip this log
LocalProcess INFO: YY-MM-DD HH-MN-SS - Log file
LocalProcess INFO: YY-MM-DD HH-MN-SS - /opt/vmware/bringup/logs/ci-installer-YY-MM-DD/workflow_1743104624986/ci-conf-9895567421295076862/vc-support-bundle-1743105220/vCenter.domain.com-YY-MM-DD/var/log/vmware/upgrade/export.json
LocalProcess INFO: YY-MM-DD HH-MN-SS - not found in support bundle, skip this log
LocalProcess INFO: YY-MM-DD HH-MN-SS - Log file
LocalProcess INFO: YY-MM-DD HH-MN-SS - /opt/vmware/bringup/logs/ci-installer-YY-MM-DD/workflow_1743104624986/ci-conf-9895567421295076862/vc-support-bundle-1743105220/vCenter.domain.com-YY-MM-DD/var/log/vmware/upgrade/import.json
LocalProcess INFO: YY-MM-DD HH-MN-SS - not found in support bundle, skip this log
LocalProcess INFO: YY-MM-DD HH-MN-SS - ============== [FAILED] Task: MonitorDeploymentTask: Monitoring Deployment
LocalProcess INFO: YY-MM-DD HH-MN-SS - execution failed at HH-MN-SS PM ==============
LocalProcess INFO: YY-MM-DD HH-MN-SS - Task 'MonitorDeploymentTask: Monitoring Deployment' execution failed because
LocalProcess INFO: YY-MM-DD HH-MN-SS - [The VCSA deployment has failed VCSA Deployment Start Time:
LocalProcess INFO: YY-MM-DD HH-MN-SS - 1970-01-01T00:00:00.000Z VCSA Deployment End Time: 1970-01-01T00:00:00.000Z ],
LocalProcess INFO: YY-MM-DD HH-MN-SS - possible resolution is [Please collect the support bundle inside
LocalProcess INFO: YY-MM-DD HH-MN-SS - /opt/vmware/bringup/logs/ci-installer-YY-MM-DD/workflow_1743104624986/ci-conf-9895567421295076862
LocalProcess INFO: YY-MM-DD HH-MN-SS - and request help from VMware]

 

In the vCenter's /var/log/vmware/messages log, you see: 

YY-MM-DD localhost systemd-resolved[]: Using degraded feature set UDP instead of TCP for DNS server <DNS IP HERE>.
YY-MM-DD localhost vmbase_init[2463]: YY-MM-DD  ERROR: Failed 3/3 times. Exception: Failed to sync to NTP servers.. Code: com.vmware.applmgmt.err_ntp_sync_failed
YY-MM-DD localhost vmbase_init[2463]: YY-MM-DD  ERROR: setnet failed : {
YY-MM-DD localhost vmbase_init[2463]:     "detail": [
YY-MM-DD localhost vmbase_init[2463]:         {
YY-MM-DD localhost vmbase_init[2463]:             "id": "install.setnet.set.timesync.ntp",
YY-MM-DD localhost vmbase_init[2463]:             "translatable": "Failed to set the time via NTP. Details: %(0)s",
YY-MM-DD localhost vmbase_init[2463]:             "args": [
YY-MM-DD localhost vmbase_init[2463]:                 "Failed to sync to NTP servers.. Code: com.vmware.applmgmt.err_ntp_sync_failed"
YY-MM-DD localhost vmbase_init[2463]:             ],
YY-MM-DD localhost vmbase_init[2463]:             "localized": "Failed to set the time via NTP. Details: Failed to sync to NTP servers.. Code: com.vmware.applmgmt.err_ntp_sync_failed"
YY-MM-DD localhost vmbase_init[2463]:         },
YY-MM-DD localhost vmbase_init[2463]:         {
YY-MM-DD localhost vmbase_init[2463]:             "id": "install.setnet.set.timesync",
YY-MM-DD localhost vmbase_init[2463]:             "translatable": "Could not set up time synchronization.",
YY-MM-DD localhost vmbase_init[2463]:             "localized": "Could not set up time synchronization."
YY-MM-DD localhost vmbase_init[2463]:         }
YY-MM-DD localhost vmbase_init[2463]:     ],
YY-MM-DD localhost vmbase_init[2463]:     "componentKey": "setnet",
YY-MM-DD localhost vmbase_init[2463]:     "problemId": null,
YY-MM-DD localhost vmbase_init[2463]:     "resolution": {
YY-MM-DD localhost vmbase_init[2463]:         "id": "install.setnet.set.timesync.ntp.res",
YY-MM-DD localhost vmbase_init[2463]:         "translatable": "Verify that provided ntp servers are valid.",
YY-MM-DD localhost vmbase_init[2463]:         "localized": "Verify that provided ntp servers are valid."
YY-MM-DD localhost vmbase_init[2463]:     }
YY-MM-DD localhost vmbase_init[2463]: }
YY-MM-DD localhost vmbase_init[3086]: YY-MM-DD: Failed to configure network

Cause

NTP servers are unreachable by the vCenter that was deployed. 

Resolution

Ensure the NTP servers are reachable via the network/portgroup that VC is configured to use upon deployment. 

Additional Information

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