[VMC] Reset the "[email protected]" password

Products

• VMware Cloud on AWS

Issue/Introduction

Process to reset the "[email protected]" password when the current password is not known. 

Environment

VMware Cloud on AWS

Cause

• The "[email protected]" password has been changed from the default password and is not known by the organization.
• The password provided in the VMware Cloud on AWS UI is no longer working due to a previous password change. 

Resolution

To reset the "[email protected]" password when it is no longer know, open a ticket with the VMware Cloud on AWS team: Get Support
Provide the following information when opening the ticket:

• Organization ID
• SDDC ID
• Organization Owner Name
• Organization Owner Email Address

The VMware Cloud on AWS team does require an organization owner to give permission to reset the password through the ticket. 
Once the request is completed, the password information will be sent directly to the organization owner through the provided email address. 

Additional Information

No information regarding the reset password will be sent through the VMware Cloud on AWS ticket. 
The VMware Cloud on AWS team will only send confirmation that the request has been approved and completed. 

If the "[email protected]" password is known and needs to be changed, follow this process: [VMC on AWS] Change the "[email protected]" password