SDDC Manager bundle management error - BundleDownloadFailureException: Error [403] downloading bundle

Products

• VMware SDDC Manager / VCF Installer
• VMware Cloud Foundation

Issue/Introduction

• SDDC Manager bundle management page has the below error after a failed bundle download

  BundleDownloadFailureException: Error [403] downloading bundle [/COMP/SDDC_MANAGER_VCF/bundles/bundle-210496.tar] from dl.broadcom.com:443

  
  

• Error in /var/log/vmware/vcf/lcm/lcm-debug.log

  com.vmware.evo.sddc.lcm.model.depot.exception.BundleDownloadFailureException: Error [403] downloading bundle [/COMP/SDDC_MANAGER_VCF/bundles/bundle-xxxxxx.tar] from dl.broadcom.com:443

Environment

SDDC Manager 5.2.x 

Cause

bundle table in SDDC Manager's lcm database has entries of the failed download

Resolution

1. Identify the bundle id of the failed download
   
   
   1. Login to SDDC Manager UI
   2. Navigate to Lifecycle Management > Bundle Management > Bundles
   3. Use "Refine Search by" option to list the "Download Failed" bundles
      
      
      
   4. Click on "View Details" for the download failed bundle and note down the Bundle ID
      
      
      
2. Verify the bundle download status in SDDC Manager lcm database
   
   
   1. SSH to SDDC Manager with vcf user and su to root
   2. Run the below command to check the bundle download status

      /usr/pgsql/13/bin/psql -h localhost -U postgres -d lcm -c "select bundle_id,bundle_download_status from bundle where bundle_id='<Bundle ID from Step # 1(d) >'"

      Sample output

      bundle_id | 6afaee1f-db61-48f3-bb98-aa7ff186aa7f
      bundle_download_status | FAILED

       

3. Delete the bundle from SDDC Manager
   
   
   • Follow either of the below KBs
     • How to: Bundle Cleanup Utility
     • PowerShell Script for VMware Cloud Foundation Bundle Management
       
       
4. Restart lcm service

   systemctl restart lcm