Receive "Old CA SystemEDGE version is not compatible" error when installing/upgrading SysEDGE 5 on UNIX/Linux

Products

• CA Server Automation
• CA Virtual Assurance for IM

Issue/Introduction

The "Old CA SystemEDGE version is not compatible with this install. Please remove the previous version manually." error when remnants of a previous SystemEdge install files or folders are present.

Environment

Release: SEAUBC99000-12.7-Server Automation-Base Configuration
Component:

Cause

The standard installer intelligence will check for older versions of the product and try to automatically remove it. The below solution is required when the install cannot remove the product.

Resolution

Run the below steps to manually remove the older version of the SystemEDGE agent before proceeding with the upgrade or install.

*Note: Please skip the below steps labelled "only if no other CA components are installed", if you have other CA Products installed. 

1. Make backup copies of all files before deleting.
2. Remove the folders or files listed below:
   
   Default SystemEDGE installation Directories:
   /opt/EMPsysedge (SystemEDGE version 4.x)
   /opt/CA/SystemEDGE (SystemEDGE version 5.x)
   
ALL UNIX/Linux:
   
   rm -rf /opt/EMPsysedge

   rm -rf /opt/CA/SystemEDGE
OR
   rm -rf /opt/CA/ - only if no other CA components are installed
   
   rm /etc/sysedge.cf*
   rm /etc/catngcampath - only if no other CA components are installed
   rm /etc/profile.CA - only if no other CA components are installed
   
   Additional files per platform:
   
   AIX:
   rm /etc/rc.d/CA-CCS - only if no other CA components are installed
   rm /etc/rc.d/CA-cam - only if no other CA components are installed
   rm /etc/rc.d/CA-SystemEDGE
   rm /etc/rc.d/sysedge
   rm /etc/rc.d/rc*.d/*CA-SystemEDGE
   rm /etc/rc.d/rc*.d/*sysedge
   
   Linux/Solaris:
   rm /etc/init.d/sysedge
   rm /etc/init.d/CA-SystemEDGE
   rm /etc/init.d/CA-CCS- only if no other CA components are installed
   rm /etc/init.d/CA-cam- only if no other CA components are installed
   rm /etc/rc*.d/*CA-SystemEDGE
   rm /etc/rc*.d/*sysedge
   
   HP:
   rm /sbin/init.d/sysedge
   rm /sbin/init.d/CA-SystemEDGE
   rm /sbin/init.d/CA-CCS - only if no other CA components are installed
   rm /sbin/init.d/CA-cam- only if no other CA components are installed
   rm /sbin/rc*.d/*CA-SystemEDGE
   rm /sbin/rc*.d/*sysedge
   

2. Logout of the current session and login to a new session to start with a clean environment (now that components have been removed)
   
3. Attempt the reinstall following the @CA Educate Instructional Video