NSX upgrade failed with the error message "Failed to create local backup"

Products

• VMware NSX

Issue/Introduction

• NSX upgrade failed with the error message
  
"Failed to create local backup"


• NSX Manager /var/log/syslog indicates another backup operation is in progress
  
  [nsx@6876 comp="nsx-manager" subcomp="node-mgmt" username="root" level="INFO"] Results from backup.sh : Another backup or restore operation is in progress
  
  
• The file '/opt/vmware/upgrade-coordinator-tomca/bin/.backup_restore_in_progress' or '/image/backup/.backup_restore_in_progress' exists on the NSX Manager.

Environment

VMware NSX-T Data Center 3.x

VMware NSX 4.x

Cause

By design, the file '/opt/vmware/upgrade-coordinator-tomca/bin/.backup_restore_in_progress' is created during the NSX Manager backup process and should be removed once the backup is complete. However, the file is not removed after the backup finishes.

Resolution

1. Manually remove the file by command
   
   # rm /opt/vmware/upgrade-coordinator-tomca/bin/.backup_restore_in_progress


2.  Restart the upgrade process from the NSX Manager UI.

Additional Information

If this kb did not help resolve your issue, you can review the following kb for further troubleshooting steps: Troubleshooting NSX Upgrade Failures