ConnectALL : Upon Forced Sync, getting failure message due to "Linktypes received NULL" when I shouldn't be

Products

• ConnectAll SaaS
• ConnectALL
• ConnectAll On-Prem

Issue/Introduction

Steps to Reproduce: 

1. Create a unidirectional automation between two Rally instances/projects to sync Features
2. Select multiproject on both sides.
3. Save the changes and run the automation to sync records.
4. Rerun the automation to fill the values in the fields added later    

 

Actual Results: 
Record sync fails with error around Issue Linking for one random record.

Process the rest of the message anyway. The error is : 
com.go2group.connectall.adapter.model.exception.ConnectAllIssueLinkingException: UnexpectedError! Linktypes received NULL

Expected Results: 
Since there were no failures and records are already synced, we would expect the updates.

Environment

3.7.x

Cause

The issue was due to Rally Connection error while updating issue links likely have occurred due to an unstable Rally connection as there is an error "Caused by: java.net.SocketException: Connection reset" which points to a connection loss with Rally during the fetching process that explains the error

] ' due to the error com.go2group.connectall.adapter.model.exception.ConnectAllIssueLinkingException: UnexpectedError! Linktypes received NULL

 

 

The issue is not reproducible with stable Rally connection.

Resolution

Retry the record after verifying the Rally connection is working fine.