ESXi Host hang at reboot with "Initializing init vmkernel shutdown helper: (7/39) reboot_runhandlers vsan"

Products

• VMware vSAN

Issue/Introduction

Symptoms:

Host reboot process cannot be completed with message:

"Initializing init vmkernel shutdown helper: (7/39) reboot_runhandlers vsan"

Environment

VMware vSphere ESXi 7.x

Resolution

Workaround:
Once the ESXi host reaches the hung state, the ESXi host will need to be rebooted via DCUI or remote console.
If the issue persists, please collect serial log (Enabling serial-line logging for ESXi) and contact Broadcom support.