HCX Manager inaccessible and VM is in a unresponsive state.

Products

• VMware HCX

Issue/Introduction

• HCX Manager was unreachable and unresponsive on the vCenter.
• The HCX Manager VM is unresponsive, requiring a hard reboot to bring the appliance back. 
• HCX Manager /vmfs/volumes/<HCX Manager VM>/vmware.log shows a Kernel Panic. 
  

  2025-02-01T17:11:22.118Z In(05) vcpu-1 - Guest: <0>[712484.415577] Kernel panic - not syncing: Fatal exception in interrupt
  2025-02-01T17:13:37.674Z In(05) vcpu-0 - Guest: <0>[ 69.720525] Kernel panic - not syncing: Fatal exception
  2025-02-01T17:14:53.967Z In(05) vcpu-3 - Guest: <0>[ 10.098384] Kernel panic - not syncing: Fatal exception

Environment

VMware HCX 

Cause

The virtual machine failure resulted from suspected memory corruption. 

Resolution

This is a condition that may occur in a VMware HCX environment.

If you believe you have encountered this issue multiple times, please open a support case with Broadcom Support and refer to this KB article without restarting the VM. 

For more information, see Creating and managing Broadcom support cases.