Restricting access to the Elastic Search data

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

How to restrict the access to the data stored in the Elastic Search server to allow only specific IP addresses/servers

Environment

SDM 17.x

Resolution

We can increase the security and allow requests only from a whitelist of IPs or hostnames using the ca-es-security-plugin. Follow the steps below:

Configure Security Plugin to Access the Search Server

If the hostname/IP you're using is not in the whitelist and the ca-es-security-plugin is enabled, then the plugin/browser/etc. from that server won't be able to see or pull any information from Elastic Search. In this scenario, the following error appears when accessing the data:

You are not authorized to use this service. Contact your administrator.