Unable to reset password for user, Error: Authentication token manipulation error for Aria Operations for logs

Products

• VMware Aria Suite

Issue/Introduction

• We are unable to reset password for a user using the passwd command as per How to reset the root password in VMware Aria Operations for Logs (formerly VMware vRealize Log Insight)
• Attempting to change the password with the command results in the following error:
   
  passwd: Authentication token manipulation error
passwd: password unchanged

Environment

Aria Operations for logs 

Cause

The root (/) partition of the Aria Operations for Logs appliance is full

Resolution

1. Connect to node via ssh session and investigate root partition
2. Run this command to check the largest files:
   
   du -hcx / 2>/dev/null | sort -h -r | head -n 30
   
   
3. If you see any files with large size from paths below, remove them as it is safe to do so:
   
   /var/log/audit/audit.log
/var/log/auth.log-xxxxxxx
/usr/lib/loginsight/java_pid####.hprof

(auth.log and audit.log are photon os logs and hprof's are java memory dump files.)

 

 

Additional Information

The Aria Operations for Logs (Formerly vRealize Log Insight) root partition is full

How to reset the root password in VMware Aria Operations for Logs (formerly VMware vRealize Log Insight)