Health check reports alert “JournalNode service is not healthy on platform” in VCF Operations for Network

Products

• VCF Operations for Networks

Issue/Introduction

• Health check on VCF Operations for Networks reports following alert:
  
  

• The SSH service is disabled on Platform and/or Collector. To validate:

  
  1.Login to platform node virtual machine with the consoleuser user.
  2. Run the following command:
  
      ssh-service status

Environment

VCF Operations for Networks

Cause

The health check on VCF Operations for Networks uses SSH connections. As a result, an alert will be triggered during the health check on the Platform/Collector nodes the SSH service is disabled.

Resolution

• The SSH service should be enabled at all times on all the platform nodes in the cluster.
• To enable SSH service on the Platform/Collector nodes:
  
  1. Login to platform node virtual machine with the consoleuser user.
  2. Run the following command:   
  
  ssh-service enable

Additional Information

NOTE: VCF Operations for Networks was formerly named Aria Operations for Networks (AON), and prior to that was named vRealize Network Insight (vRNI)