Exclude deleted accounts from being included in the Rightsizing report recommendations.

Products

• CloudHealth

Issue/Introduction

When an AWS account is deleted in the AWS Console but remains configured in CloudHealth platform. The account's assets in the assets report will remain in the final state before we lost API access. For example, EBS Volumes will remain in the Active state and therefor the Rightsizing report will still generate recommendations for this account because the Rightsizing recommendations are based on the active assets in the assets report. 

Environment

Deactivate an AWS Account within a tenant to mark the account's assets as Inactive so they are not included in Policy Violations and not included in Rightsizing recommendations. This will not delete the account's assets, it will just mark them as Inactive in the assets report. 

Prerequisites: The AWS account must be in a Critical state for the Deactivation job to succeed. If this is not completed, the account's assets will return to an active state on the next collection cycle. The purpose of this job is to change the status of assets to inactive after an account is closed. This is needed because when an account is closed the platform loses API access preventing the ability to receive updates and assets will remain in the last status recorded

Resolution

Please log a support case to fulfill this request. You will need to provide the AWS account IDs that need deactivation and the full customer name.