Exclude deleted accounts from being included in the Rightsizing report recommendations
Article ID: 391139
Updated On:
Products
Issue/Introduction
When an AWS account is deleted in the AWS Console but remains configured in CloudHealth platform, the account's assets in the assets report will remain in the final state before the platform lost API access. For example, EBS Volumes will remain in the Active state and therefore the Rightsizing report will still generate recommendations for this account because the Rightsizing recommendations are based on the active assets in the assets report.
Resolution
The AWS account must be in a Critical state for the Deactivation job to succeed. If this is not completed, the account's assets will return to an active state on the next collection cycle. The purpose of this job is to change the status of assets to inactive after an account is closed. This is needed because when an account is closed the platform loses API access preventing the ability to receive updates and assets will remain in the last status recorded
Please log a support case to fulfill this request. You will need to provide the AWS account IDs that need deactivation and the full customer name.
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