Error "License key(s) could not be added to vCenter system(s)" When Adding vCenter License in Aria Operations
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Error "License key(s) could not be added to vCenter system(s)" When Adding vCenter License in Aria Operations

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Article ID: 391099

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

  • Users may encounter the error "License key(s) could not be added to vCenter system(s)" when attempting to add a vCenter license key within Aria Operations.

  • The logs from the Infrastructure Health Adapter (/storage/log/vcops/log/adapters/VMwareInfraHealthAdapter/VMwareInfraHealthAdapter_ID.log) report multiple cases where the user/service account does not have the required privilege for collecting licensing info: 

    2025-03-06T03:14:37,281+0000 ERROR [pool-91402-thread-3] (52) com.vmware.adapter3.vmwareinfrahealth.helpers.vcenter.collector.VCenterLicenseUsageCollector.collect - The configured User account for the VC endpoint xxxxx.xxx.xxxxx.com is missing the required permission Global.Licenses. License collection will not be performed.
2025-03-06T03:19:20,682+0000 ERROR [pool-91413-thread-8] (52) com.vmware.adapter3.vmwareinfrahealth.helpers.vcenter.collector.VCenterLicenseUsageCollector.collect - The configured User account for the VC endpoint xxxxx.xxx.xxxxx.com is missing the required permission Global.Licenses. License collection will not be performed.
2025-03-06T03:19:20,729+0000 ERROR [pool-91413-thread-2] (52) com.vmware.adapter3.vmwareinfrahealth.helpers.vcenter.collector.VCenterLicenseUsageCollector.collect - The configured User account for the VC endpoint xxxxx.xxx.xxxxx.com is missing the required permission Global.Licenses. License collection will not be performed.
2025-03-06T03:19:21,308+0000 ERROR [pool-91413-thread-7] (52) com.vmware.adapter3.vmwareinfrahealth.helpers.vcenter.collector.VCenterLicenseUsageCollector.collect - The configured User account for the VC endpoint xxxxx.xxx.xxxxx.com is missing the required permission Global.Licenses. License collection will not be performed.

Environment

  • VMware Aria Operations 8.18.x

Cause

  • The error occurs due to insufficient permissions assigned to the vCenter service account used by Aria Operations. 

  • Additionally, the vCenter version must be compatible (8.0 Update 2b or higher) to allow license key addition from Aria Operations.

Resolution

  • Verify vCenter Version: Ensure the vCenter Server version is 8.0 Update 2b or later.

  • Grant Global.Licenses Privilege: In vCenter, navigate to Home > Administration > Access Control > Roles page and verify that the service account has the global privilege Global.Licenses.

  • Verify and ensure that the respective 'Role' is assigned to the 'User' in Home > Administration > Access Control > Global Permissions page

  • Add to Administrators Group: In vCenter, navigate to Home > Administration > Single Sign On > Users and Groups > Groups page and add the service account to either the LicenseService.Administrators or SSO's Administrators group.

  • The Edit page appears.

  • Add the vCenter service account 'User' in the 'Administrators' group and save the changes.

  • Retry License Addition: After granting the necessary permissions, attempt to add the vCenter license key in Aria Operations again.

  • This time the vCenter license addition operation should be successful.

Additional Information

  • The vCenter version must meet the minimum requirement.

  • Always ensure that the service account used for integration has the correct privileges and group memberships.

  • Reference vCenter and Aria Operations documentation for detailed permission configurations when dealing with license integrations. Managing Licenses

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