Unable to access SDDC manager through UI, with an error "Failed to fetch inventory details"
Article ID: 391076
Updated On: 05-13-2025
Products
Issue/Introduction
"Failed to fetch inventory details" error message upon launching SDDC UI.
Below log entries are seen in SDDC Logs.
commonsvc.log
yyyy-mm-ddThh:mm:ss.423+0000 WARN [common,67cf86aeffe4917808606c40ec39d878,9515] [o.h.e.jdbc.spi.SqlExceptionHelper,http-nio-127.0.0.1-7100-exec-12950] SQL Error: 0, SQLState: null
yyyy-mm-ddThh:mm:ss.423+0000 ERROR [common,67cf86aeffe4917808606c40ec39d878,9515] [o.h.e.jdbc.spi.SqlExceptionHelper,http-nio-127.0.0.1-7100-exec-12950] HikariPool-1 - Connection is not available, request timed out after 40000ms.
yyyy-mm-ddThh:mm:ss.424+0000 ERROR [common,67cf86aeffe4917808606c40ec39d878,9515] [c.v.e.s.c.r.a.c.v.SecureCredentialController,http-nio-127.0.0.1-7100-exec-12950] Credential Service Error
com.vmware.evo.sddc.css.model.error.CredentialException: Credential Internal Server Error
at com.vmware.evo.sddc.css.dal.sql.client.CredentialClientImpl.getCredentialsByEntityIdAndEntityTypeAndCredentialType(CredentialClientImpl.java:179)
at com.vmware.evo.sddc.css.services.CredentialServiceImpl.getCredentialsByEntityIdAndEntityTypeAndCredentialType(CredentialServiceImpl.java:161)
at com.vmware.evo.sddc.css.services.CredentialServiceEmbeddedPscImpl.getCredentialsByEntityIdAndEntityTypeAndCredentialType(CredentialServiceEmbeddedPscImpl.java:150)
at com.vmware.evo.sddc.css.rest.api.controller.v1.SecureCredentialController.getSystemCredentials(SecureCredentialController.java:77)
at jdk.internal.reflect.GeneratedMethodAccessor343.invoke(Unknown Source)
sddcManager.log
yyyy-mm-ddThh:mm:ss.088+0000 ERROR [a67c0ba5f09b4898] [services/errorHandling.js, http-get-networkpoolslist, productionErrorRoute:109]
600.158: VError: Sending error response: Unable to retrieve aggregated Network Pools info: Encountered error requesting api: Encountered error requesting "http://127.0.0.1/v1/network-pools/f0739b5a-eb0f-45fa-a519-48a04096182f/networks" api: Encountered error requesting http://127.0.0.1/v1/network-pools/f0739b5a-eb0f-45fa-a519-48a04096182f/networks api: 404 - "{\"errorCode\":\"NETWORKPOOL_NOT_FOUND\",\"arguments\":[null],\"message\":\"The network pool with ID null does not exist\",\"causes\":[{\"type\":\"com.vmware.evo.sddc.networkpool.common.NetworkPoolApiException\",\"message\":\"The network pool with ID {0} does not exist\"},{\"type\":\"com.vmware.evo.sddc.inventory.model.InventoryManagerException\",\"message\":\"Inventory Internal Server Error\"},{\"type\":\"org.springframework.transaction.CannotCreateTransactionException\",\"message\":\"Could not open JPA EntityManager for transaction\"},{\"type\":\"org.hibernate.exception.JDBCConnectionException\",\"message\":\"Unable to acquire JDBC Connection [HikariPool-1 - Connection is not available, request timed out after 40000ms.] [n/a]\"},{\"type\":\"java.sql.SQLTransientConnectionException\",\"message\":\"HikariPool-1 - Connection is not available, request timed out after 40000ms.\"}],\"referenceToken\":\"QHCIPI\"}"
at Object.errorHandlerSend (/opt/vmware/vcf/sddc-manager-ui-app/server/src/errors/VCFError.js:100:5)
at productionErrorRoute (/opt/vmware/vcf/sddc-manager-ui-app/server/src/services/errorHandling.js:98:34)
at Layer.handle_error (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/express/lib/router/layer.js:71:5)
Environment
VCF 4.5.x
Cause
One or more SDDC Services are not running or responding properly.
Resolution
- Perform start/restart of all SDDC services using below command,
/opt/vmware/vcf/operationsmanager/scripts/cli/sddc_manager_services.sh - Confirm all SDDC services are running and in ACTIVE state now, by running the below command.
curl -X GET http://localhost/inventory/vcfservices | json_pp
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