PPM does not allow usernames with forward slash when integrated with AD/ldap

Article Id: 39102
Status: Published
Updated On: 14-02-2018 07:55
Legacy Id: TEC1340142
Products:
CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM On Premise
Issue/Introduction:

Issue: 

PPM does not allow usernames with forward slash when integrated with AD/LDAP

When using a forward slash in the Common Name (CN), an error is seen on logging in, similar to this:

ERROR 2015-12-23 10:45:44,921 [http-bio-7172-exec-1] directory.LDAPDirectoryService (clarity:unknown:none:security.loginAction)
Authentication exception for::"cn=<lastname>\, <firstname> / <companyname>,ou=Users,ou=,ou=,ou=Client,dc=,DC=win,DC=,DC=:: 
due to this reason::[LDAP: error code 34 - Incorrect DN given

Cause: 

Caused by CLRT-79642  

Resolution: 

Resolved in CA PPM 14.3 Generic Patch #5  

Additional Information:  

Reference TEC1696455 : PPM 14.3 Generic Patch available to resolve reported issues  

Environment:

Release: ESPCLA99000-14.2-Clarity-Extended Support Plus
Component: