XOG-6005 error when importing RICs via XOG

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

When trying to import Risk / Issue/ Changes from one system to another, error is thrown in XOG:

• XOG-6010: Failed to import risk/issue/change request.
• XOG-6005: Owner does not exist in the system.

Environment

All Supported Clarity Releases

Cause

ownerCode field must be pointing to a valid username in the target system

Resolution

• ownerCode is a required field shown in the Assigned To field in UI
• This has to be a valid username (not a resource ID).
• The value indicated in the XOG import is not present as a user_name in CMN_SEC_USERS table.
• Go through the XOG import and all the values for ownerCode should have a valid user_name in CMN_SEC_USERS table.
• To check them in UI you can go to Administration - Resources - see the User Name column.