MSVC Compiler Installation failed with code 1 installing Virtual Analyst
Article ID: 390868
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
ServiceDesk
Issue/Introduction
The following error appears when trying to install Virtual Analyst
C:\casm-bot>installer.bat
This script installs all the dependencies for Virtual Analyst.
Select a Language Option for VA.
English (en)
German (de)
Spanish (es)
Portugese (pt)
French (fr)
Italian (it)
Enter your choice(en, de, es, pt, fr, it):pt
Installing dependencies for RASA...
Python "3.10.11" is already installed. Proceeding to install other dependencies.
Installing MSVC Compiler(Please wait. This will take a while)...
Error installing MSVC Compiler
MSVC Compiler Installation failed with code 1
C:\casm-bot>
Environment
Service Desk 17.x
Cause
During the installation process, the installer.bat script will download the MSVC compiler from the Microsoft website and try to install it. The above error might happen if something goes wrong with executing the installer program.
Resolution
A workaround is to find where the file named "vs_buildtools.exe" was downloaded, open an administrator-level command prompt window to that folder, and execute it from there. Then go back and try the installer.bat again.
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