ZTNA connector docker installation failure - missing URL access

Products

• Symantec ZTNA

Issue/Introduction

The customer is trying to install a ZTNA connector via Docker.

They have prepare the connector server Internet access to match our documented requirements: Enabling External Connections for the ZTNA (Secure Access Cloud) Connector

The Docker installation starts but fails to complete and the site connector doesn't install as needed.

Cause

The Docker installation requires to download some packages from a JFrog repository.

Resolution

 Engineering confirmed that URL access should be allowed to the following destination, in addition to the already documented url list:

jfrog-prod-usw2-shared-oregon-main.s3.amazonaws.com