After installation of CABI 6.1 JasperServer Reports a license check fails

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Article ID: 39079

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Updated On:

Products

CA Spectrum

Issue/Introduction

After successful installation an error about the license is received when attempting to access the JasperServer URL.

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SNAG_Program-0021.png

Cause

The jasperserver.license entry is not in the java parameters for Tomcat.

Environment

Windows 2008
Windows 2012

Resolution

Add the license directory java parameters for Tomcat:
1. Go to the Jasper Reports Server
2. Go into the Tomcat Installation bin directory (I.e. C:\Tomcat8\bin)
3. Execute Tomcat8w.exe
4. Add the license parameter to the Java tab:
-Djs.license.directory=<tomcat_home>/webapps/jasperserver-pro

<Please see attached file for image>

SNAG_Program-0033.png

5. Click Apply and OK
6. Restart Jasper Tomcat

Additional Information

Workaround:
If for some reason you cannot make the suggested modification above or it fails, you can try placing the jasperserver.license file in the following location instead of the folder mentioned in the product documentation:
C:\Windows\System32\config\systemprofile

Attachments

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1558700591520000039079_sktwi1f5rjvs16k7j.png get_app