Cannot authenticate using vCenter root credentials when logging into the VAMI
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Cannot authenticate using vCenter root credentials when logging into the VAMI
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Article ID: 390646
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Updated On:
Products
VMware vCenter Server
Issue/Introduction
This issue can occur with the following symptoms:
Authentication fails when logging into the VMware Appliance Management Interface (VAMI) using root credentials, but the root credentials do work via SSH.
The following error messages can be received when attempting to login to the VMware Appliance Management Interface (VAMI) using root credentials:
Unable to authenticate user
"[ERROR]: Failed to connect to service. Use service-control command to manage applmgmt service"
Environment
7.x 8.x
Cause
This issue is caused by the appliance management service not functioning as intended or if the service is not running.
Resolution
To resolve this issue, please see the steps below.
SSH into the vCenter Server
Run the following command (if not already in the BASH shell):
shell
Check the status of the appliance management service:
service-control --status applmgmt
If the service is not running, start the service manually:
service-control --start applmgmt
If the service is running, attempt to restart the service: