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Affected End User Lookup Lists Only Group Contacts
Article ID: 39060
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Issue
After applying CA Service Desk Manager (CA SDM) 14.1 CUM#2, Affected End User lookup lists only Group Contacts
Steps to Reproduce:
1. Login to Service Desk
2. Create a new group
3. Update a few contacts to the group created on step #1
4. Create a new ticket and fill the group in the details page
5. Click on the 'Affected End User' lookup field
Result: Only contacts present in the group are displayed instead of all possible contacts.
Environment
CA Service Desk Manager 14.1 CUM#2
Windows, Linux and Unix
Resolution
This is a known issue after applying CA SDM 14.1 CUM#2. Please contact CA Support and request the solution to USRD#3444.
Environment
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:
Component:
Feedback
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