After applying CA Service Desk Manager (CA SDM) 14.1 CUM#2, Affected End User lookup lists only Group Contacts
Steps to Reproduce:
1. Login to Service Desk
2. Create a new group
3. Update a few contacts to the group created on step #1
4. Create a new ticket and fill the group in the details page
5. Click on the 'Affected End User' lookup field
Result: Only contacts present in the group are displayed instead of all possible contacts.
CA Service Desk Manager 14.1 CUM#2
Windows, Linux and Unix
This is a known issue after applying CA SDM 14.1 CUM#2. Please contact CA Support and request the solution to USRD#3444.