Affected End User Lookup Lists Only Group Contacts

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue

After applying CA Service Desk Manager (CA SDM) 14.1 CUM#2, Affected End User lookup lists only Group Contacts

Steps to Reproduce:

1. Login to Service Desk

2. Create a new group

3. Update a few contacts to the group created on step #1

4. Create a new ticket and fill the group in the details page

5. Click on the 'Affected End User' lookup field

Result: Only contacts present in the group are displayed instead of all possible contacts. 

Environment

CA Service Desk Manager 14.1 CUM#2

 Windows, Linux and Unix

Resolution

This is a known issue after applying CA SDM 14.1 CUM#2.  Please contact CA Support and request the solution to USRD#3444.  

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: