In ConnectAll Improper formatted synced to ALM rich text from Rally.

Products

• ConnectAll SaaS
• ConnectALL
• ConnectAll On-Prem

Issue/Introduction

Steps to Reproduce: 

1. Create an automation between ALM Defects and Rally Defects
2. Map all required fields
3. Map ALM Description <> Rally Description
    
4. Save the automation
5. Create a Defect in Rally. Make sure Description is not null.

Expected Results: 

• Description should look fin in desktop client

Actual Results:

• If the ALM Defect is viewed in the Web Application, the Description looks fine
• If the ALM Defect is viewed in the Desktop Client, the Description has <div> tags.

Environment

3.7.0

Cause

DE166607, DE170527

Resolution

There are two scenarios where this can occur and it has been fixed for one scenario, but not the other.  ServiceNow supports two field types for rich text fields; HTML and MEMO.

The HTML field type is fixed in version 3.7.0.2 and higher.

The MEMO field type is still pending release.

If you are using MEMO, the workaround is to upgrade to 3.7.0.2 or higher and switch the data type in ConnectALL to be HTML instead of MEMO.