Aria Operations for Networks GUI shows error Unexpected failure occurred during upgrade process while processing uploaded bundle

Products

• VCF Operations for Networks

Issue/Introduction

Aria Operations for Networks GUI shows error while processing uploaded bundle 

Error message seen is after bundle is uploaded and during it is being processed.

Error message as below:

 Unexpected failure occurred during upgrade process.

Refer to error in the screenshot as below:

On Aria Suite Lifecycle the error message see is as below:

Error Code: LCMVRNICONFIG90128

com.vmware.vrealize.lcm.plugin.core.vrni.common.exception.VRNIOfflineUpgradeException: Exception occurred while performing VMware Aria Operations for Networks upgrade pre-check with IP ##.###.###.### at com.vmware.vrealize.lcm.plugin.core.vrni.task.upgrade.UpgradePrecheckTask.execute(UpgradePrecheckTask.java:129) at com.vmware.vrealize.lcm.platform.automata.service.Task.retry(Task.java:158)    at com.vmware.vrealize.lcm.automata.core.TaskThread.run(TaskThread.java:60)    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)    at java.base/java.lang.Thread.run(Unknown Source)

Environment

VCF Operations for Networks 6.13.0
VCF Operations for Networks 6.14.0
VCF Operations for Networks 6.14.1

Cause

Permission issues post bundle is extracted to location /usr/share/nginx/upgradebundle/6.14.0.1725688792/

Resolution

This issue is fixed in Aria Operations for Networks version 6.14

To workaround/fix  this issue follow below steps:

1. Take a Putty/SSH session to Platform Node and login with username support

2. Execute below commands

ub
ls -lrth /usr/share/nginx/upgradebundle/6.14.0.1725688792/
sudo chown -R  www-data:www-data /usr/share/nginx/upgradebundle
sudo chmod -R 755 /usr/share/nginx/upgradebundle
sudo chmod -R 2775 /usr/share/nginx/upgradebundle/*

3. Navigate to Aria Operations for Networks GUI and disable/toggle Online update and disable it. Post day 2 changes Online upgrade services have been decommissioned. Hence toggle to disable the Online update feature.

4. Upload the bundle again.

5. This time post the bundle is uploaded successfully it should process it without this error message. It should show uploaded bundles and ready to perform the upgrade.

Refer to screenshots below:

6. For Aria Operations for Networks deployments managed by Aria Suite Lifecycle, post executing command mentioned in step 2, click on retry on the last failed request and re-trigger the upgrade and it should go through.