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LDAP user can no longer log into IM or UMP
Article ID: 39050
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
NIMSOFT PROBES
Issue/Introduction
Problem:
LDAP authentication used to work. Testing the connection from the hub GUI settings gives "login Successful" to the LDAP server, but login to IM or UMP fails with non-admin user.
From the HUB log:
Mar 3 12:36:09:285 [5356] hub: login [NimBUS] - user does not exist user=a_sas ip=< ip address >
Mar 3 12:37:03:794 [5356] hub: login [LDAP] - (logon_user) 0 user found for (&(objectClass=person)(|([email protected])([email protected])), do not know which to use.
Resolution:
Client had changed the AD password and it contained Norwegian characters (Æ. Ø & Å). He changed it to one without, and then it worked fine.
Environment
Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:
Component:
Resolution
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