LDAP user can no longer log into IM or UMP

Article Id: 39050

Status: Published

Updated On: 18-04-2018 12:04

Legacy Id: TEC1105917

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Problem:

LDAP authentication used to work. Testing the connection from the hub GUI settings gives "login Successful" to the LDAP server, but login to IM or UMP fails with non-admin user.

From the HUB log:

Mar 3 12:36:09:285 [5356] hub: login [NimBUS] - user does not exist user=a_sas ip=< ip address >

Mar 3 12:37:03:794 [5356] hub: login [LDAP] - (logon_user) 0 user found for (&(objectClass=person)(|([email protected])([email protected])), do not know which to use.

Resolution:

Client had changed the AD password and it contained Norwegian characters (Æ. Ø & Å). He changed it to one without, and then it worked fine.

Environment:

Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution:

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