SharePoint Performance Issues with Privileged Identity Manager on Windows

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Article ID: 3905

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Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)

Issue/Introduction

When Privileged Identity Management services are running, there are performance issues on SharePoint. SharePoint pages take a lot longer to load with PIM running than with it stopped. Why does this occur and how can it be fixed?

Cause

Performance issues like this tend to stem from a conflict between the cainstrm component of PIM and SharePoint.

Environment

Windows Server 2008, 2012Privileged Identity Management endpoint

Resolution

We officially suggest that SharePoint be on a different server than PIM to avoid these performance issues. If you must have them on the same server, you can try excluding the process from cainstrm. 

 

To do so, follow these steps: 

1- Stop all CA ControlMinder services. 

2- Open a command line window and run the following command: 

net stop cainstrm 

3- Open the regedit utility from the Run command line window. 

4- Navigate to the following path: 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cainstrm\parameters 

5- Modify the ExcludeProcess registry entry value to include the SharePoint exe file. 

6- From the command line window, run the following command: 

net start cainstrm

 

7- Start the CA ControlMinder services.

Additional Information

For more information on cainstrm, please see our Implementation Guide.

 

https://docops.ca.com/cminder/12-9/EN/reference/registry/additional-registry-keys