Unable to get refresh token to make API calls in Aria Automation.
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Unable to get refresh token to make API calls in Aria Automation.
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Article ID: 390472
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Updated On: 03-14-2025
Products
VMware Aria Suite
Issue/Introduction
Unable to get refresh token to make API calls in Aria Automation.
Receive error in Postman and also in identity-service-app logs
400 Bad Request
invalid_grant
Invalid username or password
In the vIDM UI when trying to "Test Connection" for the LDAP AD intergration an error is shown:
"Connector communication failed because of invalid data: The specified Bind DN and password could not be used to successfully authenticate against the directory."
Environment
Aria Automation 8.x
vIDM 3.3.x
Cause
Permissions have been changed on the Bind user.
OR
Bind user was moved to a different OU without read permissions.
Resolution
Please review the permissions of the Bind account and allow access to perform account searches in Active Directory.