Receiving error when running the installer for Universal Reporter 8.31. "Windows error 2 occured while loading the Java VM"

Article Id: 39030

Status: Published

Updated On: 14-02-2018 07:55

Legacy Id: TEC1032979

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

Issue/Problem/Symptoms:

When running the installer for Unified Reporter 8.31 the following error is received "Windows error 2 occured while loading the Java VM" .

Environment:

Windows 2012 R2, UIM version 8.3

Cause:

The cause was due to Java version being used, for server 2012 the UR installation requires Java 1.70_51 update

Resolution/Workaround:

1. Identify the Java version in use Java -version, if not Java 1.70_51 uninstall

2. Install Java 1.70_51

Environment:

Release: CNMSPP99000-8.31-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: