Receiving error when running the installer for Universal Reporter 8.31. "Windows error 2 occured while loading the Java VM"

Article Id: 39030
Status: Published
Updated On: 14-02-2018 07:55
Legacy Id: TEC1032979
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES
Issue/Introduction:

Issue/Problem/Symptoms: 

When running the installer for Unified Reporter 8.31 the following error is received "Windows error 2 occured while loading the Java VM" .

Environment:  

Windows 2012 R2, UIM version 8.3

 

Cause: 

The cause was due to Java version being used, for server 2012 the UR installation requires Java 1.70_51 update

 

Resolution/Workaround:

1. Identify the Java version in use Java -version, if not Java 1.70_51 uninstall
2. Install Java 1.70_51
 

 

 

 

 

 

 

Environment:

Release: CNMSPP99000-8.31-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: