Check for Update fails "Service Update: No new update available at this time. Please try again later."

Products

• VMware HCX

Issue/Introduction

• HCX Hybridity UI (port 443) encountered an issue where the "CHECK FOR UPDATES" process fails, displaying the message: "Service Update: No new update available at this time. Please try again later."
  
  
  
  

• Validated there is no issue with connectivity to backend depot using below commands.

  curl -k -v https://hybridity-depot.broadcom.com
curl -k -v https://hybridity-depot.broadcom.com --proxy <proxy-fqdn-ip>:<proxy-port>             (If proxy is configured for internet access)

• The following error is logged in the HCX Manager : 

  /common/logs/admin/web.log


  2025-03-04 07:42:26.603 UTC [https-jsse-nio-127.0.0.1-8443-exec-10, Ent: HybridityAdmin, , TxId: TxId: ####-###-###-#####] INFO  c.v.v.h.m.VrealmApplianceMgmtRestController- Queued Check for upgrade job with ####-###-###-#####

  /common/logs/admin/app.log

  2025-03-04 07:42:26.638 UTC [VrealmUpgradeService_SvcThread-4, Ent: HybridityAdmin, , TxId: TxId: ####-###-###-#####] INFO  c.v.v.h.s.u.PullUpgradeNotificationJob- Starting to run PullUpgradeNotification Job(####-###-###-#####):BEGIN
  2025-03-04 07:42:29.076 UTC [VrealmUpgradeService_SvcThread-4, Ent: HybridityAdmin, , TxId: TxId: ####-###-###-#####] INFO  c.v.v.h.s.u.PullUpgradeNotificationJob- Starting to run PullUpgradeNotification Job(####-###-###-#####):FETCH_NOTIFICATION
  2025-03-04 07:42:29.080 UTC [VrealmUpgradeService_SvcThread-4, Ent: HybridityAdmin, , TxId: TxId: ####-###-###-#####] INFO  c.v.v.h.s.u.PullUpgradeNotificationJob- Check For Upgrade: No Upgrade Available at this time

Environment

VMware HCX 4.10.2 or earlier

Resolution

As a first step, please try the workaround of downloading the HCX upgrade bundle and performing the upgrade through the HCX Management UI on port 9443. You can follow the step-by-step instructions outlined in the Upgrade HCX Manager for Local Sites guide.
Note: Ensure that you download the correct upgrade bundle - either HCX Connector or HCX Cloud Manager, depending on your deployment.

If you believe you have encountered this issue, please open a support case with Broadcom Support and refer to this KB article.
For more information, see Creating and managing Broadcom support cases

Additional Information

Please note the upgrade process changes for Local and Connected sites. Refer this link for Activation Modes : Activating New HCX Systems 
For Local sites, refer Upgrade HCX Manager for Local Sites
For Connected sites like hyperscalers , refer: Upgrading the HCX Manager for Connected Sites