After running pdm_options_mgr command to add a variable to NX.env or NX.env_tpl files, an existing last line of those files is replaced with a new variable added by the command.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

After running pdm_options_mgr command to add a new variable to NX.env or/and NX.env_tpl files,  a last line of the NX.env and/or NX.env_tpl file is replaced with a new variable added by the command.

 

Environment:

Windows

 

Cause:

The problem occurs if the last line of the NX.env or NX.env_tpl files is added manually without a carriage return code at the end of the line.

 

 

 

Environment

Release: Ca Service desk Manager 17.x. 

Resolution

 

In order to update NX.env or NX.env_tpl files, we highly recommend to use pdm_options_mgr command, and not modify them manually. If you need to update those files manually for some reason, please ensure you add a carriage return code at the end of the line by hitting <Enter> key.