After running pdm_options_mgr command to add a variable to NX.env or NX.env_tpl files, an existing last line of those files is replaced with a new variable added by the command.

Article Id: 39027
Status: Published
Updated On: 14-02-2018 07:55
Legacy Id: TEC1147347
Products:
SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager
Issue/Introduction:

Issue:

After running pdm_options_mgr command to add a new variable to NX.env or/and NX.env_tpl files,  a last line of the NX.env and/or NX.env_tpl file is replaced with a new variable added by the command.

 

Environment:

Windows

 

Cause:

The problem occurs if the last line of the NX.env or NX.env_tpl files is added manually without a carriage return code at the end of the line.

 

Resolution:

In order to update NX.env or NX.env_tpl files, we highly recommend to use pdm_options_mgr command, and not modify them manually. If you need to update those files manually for some reason, please ensure you add a carriage return code at the end of the line by hitting <Enter> key.

 

Additional Information:

TEC612988: Using the 'pdm_options_mgr' command to change content within the CA Service Desk Manager (CA SDM) NX.ENV file

Environment:

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: