User Not Able To Open A Portlet

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

A specific user is not able to open a portlet.
It just spins without returning any results.

Upon trying to obtain the URL to restore defaults or reconstruct the layout of columns, a generic error appears:
System error. Contact System administrator.

APP log shows:
ERROR 2025-02-12 07:29:01,020 [http-nio-8082-exec-62] niku.xql2 (clarity:user:session:npt.gridUserProperties) Internal Processing exception
java.lang.NullPointerException: Cannot invoke "com.niku.odf.griphendor.grid.GridMetadata.getDalPartitionCode()" because "md" is null

Cause

The user has a corrupt saved filter and/or power filter.

Resolution

Please contact Broadcom Support for further assistance as the filter will need to be modified or deleted.