Unable to retrieve updates from vCenter Lifecycle Manager
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Unable to retrieve updates from vCenter Lifecycle Manager

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Article ID: 390215

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Updated On: 03-07-2025

Products

VMware vCenter Server

Issue/Introduction

  • Unable to retrieve or sync updates with vCenter's Lifecycle Manager
  • vCenter is unable to ping the public IP for VUM at 162.159.140.167 or 172.66.0.165
  • vCenter is unable to fetch data from hostupdate.vmware.com using the below command:

    curl https://hostupdate.vmware.com/software/VUM/PRODUCTION/addon-main/vmw-depot-index.xml

Cause

If vCenter is unable to communicate to hostupdate.vmware.com, the Lifecycle Manager service will be unable to retrieve or sync for updates.

Resolution

Review the environment's network policies to ensure firewall policies are not blocking the necessary communication.

  • Example of a successful curl output of:

    root@vcenter [~]# curl https://hostupdate.vmware.com/software/VUM/PRODUCTION/addon-main/vmw-depot-index.xml

    <?xml version="1.0" encoding="UTF-8" standalone="no"?><vmwdpm:vendorList xmlns:vmwdpm="http://www.vmware.com/depotmanagement" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.vmware.com/depotmanagement ../../depot-index-xml.xsd">
        <vendor>
            <name>DellEMC</name>
            <code>DEL</code>
            <indexfile>DEL-addon-index.xml</indexfile>
            <relativePath>addon/DEL</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
        <vendor>
            <name>HPE</name>
            <code>HPE</code>
            <indexfile>HPE-addon-index.xml</indexfile>
            <relativePath>addon/HPE</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
        <vendor>
            <name>Fujitsu</name>
            <code>FJT</code>
            <indexfile>FJT-addon-index.xml</indexfile>
            <relativePath>addon/FJT</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
        <vendor>
            <name>NEC</name>
            <code>NEC</code>
            <indexfile>NEC-addon-index.xml</indexfile>
            <relativePath>addon/NEC</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
        <vendor>
            <name>Hitachi</name>
            <code>HTI</code>
            <indexfile>HTI-addon-index.xml</indexfile>
            <relativePath>addon/HTI</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
        <vendor>
            <name>Lenovo</name>
            <code>LVO</code>
            <indexfile>LVO-addon-index.xml</indexfile>
            <relativePath>addon/LVO</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
        <vendor>
            <name>Cisco</name>
            <code>CIS</code>
            <indexfile>CIS-addon-index.xml</indexfile>
            <relativePath>addon/CIS</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
        <vendor>
            <name>Hewlett Packard Enterprise</name>
            <code>HEP</code>
            <indexfile>HEP-addon-index.xml</indexfile>
            <relativePath>addon/HEP</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
        <vendor>
            <name>Inspur</name>
            <code>INP</code>
            <indexfile>INP-addon-index.xml</indexfile>
            <relativePath>addon/INP</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
        <vendor>
            <name>HitachiVantara</name>
            <code>HDS</code>
            <indexfile>HDS-addon-index.xml</indexfile>
            <relativePath>addon/HDS</relativePath>
            <content>
                <name>Partner Addons</name>
                <type>http://www.vmware.com/depotmanagement/esx</type>
            </content>
        </vendor>
    <vendor><name>IEIT SYSTEMS</name><code>INP</code><indexfile>INP-addon-index.xml</indexfile><relativePath>addon/INP</relativePath><content><name>Partner Addons</name><type>http://www.vmware.com/depotmanagement/esx</type></content></vendor></vmwdpm:vendorList>

  • To show document info only:

     curl -I https://hostupdate.vmware.com/software/VUM/PRODUCTION/addon-main/vmw-depot-index.xml

    Example Output of a Success

    HTTP/1.1 200 OK
    Date: Fri, 07 Mar 2025 16:57:43 GMT
    Content-Type: text/xml; charset=utf-8
    Content-Length: 3768
    Connection: keep-alive
    ETag: "##############"
    Last-Modified: Wed, 12 Feb 2025 10:20:22 GMT
    Vary: Accept-Encoding
    Cache-Control: no-store
    CF-Cache-Status: HIT
    Age: 1453182
    Accept-Ranges: bytes
    Strict-Transport-Security: max-age=31536000; includeSubDomains
    Content-Security-Policy: *
    Expect-CT: enforce, max-age=300
    X-Content-Type-Options: nosniff
    X-Frame-Options: SAMEORIGIN
    X-XSS-Protection: 1; mode=block
    Server: <server>
    CF-RAY: ########

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