Broadcom Federation Login Experience FAQ

Products

• Support Portal

Issue/Introduction

Broadcom Inc, is changing our authentication systems and will require an update to those organization's Identity Provider (IDP) with federated configurations to ensure a seamless transition.

Customers with federated configurations should update their environments by April 28, 2025.

Resolution

Q: What is changing?
A: As part of Broadcom’s ongoing system updates, the underlying technology of the common login service is in the process of being replaced. The current technology hosted at login.broadcom.com is used for authentication by most of the Support Portal. The new system hosted at access.broadcom.com was activated for Broadcom customers in January 2025.

Q: What are the key dates?
A: In January 2025, Broadcom’s shared platform deployed an update enabling Federated customers to begin using the access.broadcom.com service. Broadcom asks those customers to complete the reconfigurations to use access.broadcom.com before April 28th, 2025.   

Q: For federated customers, what are the steps to be taken before April 28th, 2025?
A: Administrators with appropriate permissions to modify IDP federations will be sent details in a subsequent email.  

Q: What changes are needed in my network? 
A: For most networks no changes are needed. However for organizations with highly restricted internet access, please update permissions to allow access.broadcom.com. 

Q: What is the recovery process if a customer/user misses this transition window?
A: Federated customers can re-establish federation by updating their Identity Provider (IDP) configuration to trust the access.broadcom.com service.  

Q:  What are the configuration details related to switching federation trust?
A:  Specific meta-data and configuration steps for common IDP vendors will be sent to impacted customers in a subsequent email.