HCX - Unable to gather logs with the error: "Not enough storage to collect tech support bundle. Please free space and run the command again"

Products

• VMware HCX

Issue/Introduction

• You are experiencing an issue with HCX Manager and are unable to gather the HCX logs.
• While trying to gather logs from the HCX Standalone UI or the HCX vCenter plugin you received the following error:
  "Http failure response for https://<HCX-IP-or-FQDN>/hybridity/api/techsupport?action=collectTechSupportBundle: 502 Proxy Error" and the error: "Collect support log bundle operation is failed."
  
• From the appliance management interface at <https://hcx-ip-or-fqdn:9443>, under Administration -> Troubleshooting -> Technical Support Logs, you received the following error:
  "Not enough storage to collect tech support bundle. Please free space and run the command again"
  

Cause

There is not enough space on the HCX Manager /common partition, which is preventing the log bundle from being gathered.

Resolution

If you believe you have encountered this issue, please open a support case with Broadcom Support and refer to this KB article.

For more information, see Creating and managing Broadcom support cases.

Additional Information

HCX Connector or Cloud Manager unresponsive due to high utilization of "/common" directory

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