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Problem: e2e_appmon probe - scripts previously running fine moved to Win 2012 now return -5 error code "Unable to start (No response from e2e_starter)" alarm

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Article ID: 39013

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

e2e_appmon probe - scripts previously running fine on Windows 2008 R2 moved to Win 2012 R2 now return -5 error code "Unable to start (No response from e2e_starter)" alarm

The scripts may appear to run fine but then produce the error code.

 

Cause

Seems to be caused by LUA scripts not enabled on Windows
 

Environment

Windows 2012 R2 observed on UIM 8.3.1 with e2e_appmon probe version 2.24
 

Resolution

In the Windows registry editor verify the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\EnableLUA = 0