When trying to log in into Web console it fails with the message <%key%>: Unsupported endpoint address

Products

• CA Client Automation
• CA Client Automation - IT Client Manager
• CA Client Automation - Patch Manager

Issue/Introduction

 

* <DM_FQDN> is the DM fqdn

localhost_access_log.2025-02-19.txt:
==============================
::1 - - [19/Feb/2025:09:26:48 +0100] "GET /wac/ HTTP/1.1" 200 1873
::1 - - [19/Feb/2025:09:26:48 +0100] "GET /wac/wac.action?from_log_out=&message=&message_type=&display_header=null&context_launch_id=null&context_launch_class=null&requestNo=null&rfcNo=null&managerName= HTTP/1.1" 200 38544
::1 - - [19/Feb/2025:09:27:04 +0100] "POST /wac/login.action HTTP/1.1" 200 2654
::1 - - [19/Feb/2025:09:27:06 +0100] "GET /wac/wac.action?tab=show_login&message=Unsupported%20endpoint%20address%3A%20&message_type=&from_log_out=true&managerName=<DM_FQDN>&context_launch_id=null&context_launch_class=null&display_header=null HTTP/1.1" 200 39327

wac_log.log:
==========
...
2025-02-19 09:26:58,161 INFO c.c.w.u.WebServiceConnection [ajp-nio-0.0.0.0-8020-exec-3] wsdlFileUrl is http://<DM_FQDN>/DSM_WebService/wsdl/
2025-02-19 09:27:04,944 INFO c.c.w.u.DSMWebSession [ajp-nio-0.0.0.0-8020-exec-3] username:winnt://<DOMAIN\USER>
2025-02-19 09:27:04,944 ERROR c.c.w.a.LoginAction [ajp-nio-0.0.0.0-8020-exec-3] The Exception raised to create the session with webservices
javax.xml.ws.WebServiceException: Unsupported endpoint address:
at com.sun.xml.internal.ws.api.pipe.TransportTubeFactory.createDefault(TransportTubeFactory.java:152) ~[?:1.8.0_212]
...

 

Environment

Client Automation - All versions

Resolution

Confirm if the access the following links from the web browser works fine:

http://<DM_FQDN>/DSM_WebService/wsdl/

and
 
http://<DM_FQDN>/DSM_WebService/mod_gsoap_utf8.dll

Review the SOAP:address location set for  DSMWebServiceAPIService in the end of the files
webserviceapi_utf8.wsdl and webserviceapi.wsdl in folder C:\Program Files (x86)\CA\DSM\webservices\wsdl:

1. caf stop tomcat

2. iisreset /stop

3. Make the required updates to the WSDL.

3.1 Edit the file: C:\Program Files (x86)\CA\DSM\webservices\wsdl\webserviceapi_utf8.wsdl

3.2 Replace the line in the end of file (* the <DM_FQDN> is the DM fqdn):

  <SOAP:address location="HTTPS_OR_HTTP://SERVER__NAME/DSM_WebService/mod_gsoap_utf8.dll"/>

By,

  <SOAP:address location="http://<DM_FQDN>/DSM_WebService/mod_gsoap_utf8.dll"/>

3.3 Edit the file: C:\Program Files (x86)\CA\DSM\webservices\wsdl\webserviceapi.wsdl

3.4 Replace the line,

  <SOAP:address location="HTTPS_OR_HTTP://SERVER__NAME/UDSM_R11_WebService/mod_gsoap.dll"/>

By,

  <SOAP:address location="http://<DM_FQDN>/UDSM_R11_WebService/mod_gsoap.dll"/>

4. iisreset /start

5. caf start tomcat

6. Try to login again.