Unable to run SSH commands against appliance to poll information without actively logging in with SSH

Products

• VCF Operations for Networks

Issue/Introduction

To gather information such as service health, disk space, and other application details, it is possible to run SSH commands against your VMs to retrieve information without actively logging in.

When using the consoleuser for this ssh command, you will get an error similar to below:

*** forbidden char/command over SSH: "show-service-status"
This incident has been reported.

Environment

Aria Operations for Networks 6.11
Aria Operations for Networks 6.12
Aria Operations for Networks 6.12.1
Aria Operations for Networks 6.13
Aria Operations for Networks 6.14

Cause

Only the support user can run the service health commands over SSH. The consoleuser does not have the correct permissions.

Resolution

You can run these commands from any device that is allowed to talk to the Aria Operations for Networks VMs.

You must use the support user when running any service health commands against an appliance VM.

As an example, you can run below command to get the health and uptime of each service on a single platform or collector.

ssh support@<VM IP> 'sudo /home/ubuntu/check-service-health.sh -p -d'

 

If you have a clustered environment and want the status of all the platforms with 1 command, run below. 

ssh support@<VM IP> './run_all.sh sudo /home/ubuntu/check-service-health.sh -p -d'