At AA release 9.1.5.1 deploying ca-userprofiling-application.war fails with - Error starting child
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At AA release 9.1.5.1 deploying ca-userprofiling-application.war fails with - Error starting child

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Article ID: 390079

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Updated On:

Products

CA Strong Authentication CA Advanced Authentication CA Advanced Authentication - Risk Authentication (RiskMinder / RiskFort)

Issue/Introduction

ca-userprofiling-application.war fails with error in application server logs as shown below:

19-Dec-2024 10:36:47.688 SEVERE [main] org.apache.catalina.startup.HostConfig.deployWAR Error deploying web application archive [/amp/apps/tcauthac00/webapps/ca-userprofiling-application.war]
        java.lang.IllegalStateException: Error starting child

                at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:729)
                at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:698)
                at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:696)

Environment

Release : 9.1.5.1

Component : Symantec Strong Authentication

Symantec Risk Authentication

Cause

The root cause of the issue was that upgrade of two third-party libraries (logback-core and logback-classic) was required.

Resolution

Please file a support case requesting the Hotfix called Symantec-AdvAuth-9.1.5.1-DE626261-HotFix -HotFix for this deployment issue at AA version 9.1.5.1.

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