Error Code 0x0000000A after Powering On VM with Windows 8 or 8.1U3 32-bit Guest OS on ESXi 8.0 or later Hosts with Sapphire Rapids hardware

Products

• VMware vSphere ESXi 8.0

Issue/Introduction

When powering on a virtual machine (VM) with a 32-bit Windows 8 or Windows 8.1U3 guest OS on an ESXi 8.0 or later host with Sapphire Rapids hardware, the system encounters Error Code: 0x0000000A.

Error Code: 0x0000000A

Parameters:

    0xFFFFFFE6
    0x0000001F
    0x00000000
    0x80F69B2B

Environment

vSphere ESXi 8.0 and later with Sapphire Rapids hardware

Cause

This issue occurs because the 32-bit versions of Windows 8/8.1U3 attempt to enable the AMX (Advanced Matrix Extensions) instruction set, which is only supported in 64-bit mode.

Resolution

To resolve this issue, create a virtual machine with hardware version 19 or lower.