Resize CORA Fields
Article ID: 390049
Updated On:
Products
Issue/Introduction
Customer needs to save Cloud Resources in the CMDB. These kinds of CIs have large unique IDs (Resource ID for Azure and ARN para AWS).
Can the Host Name and Serial Number CORA fields size can be increased up to 1500?
Environment
CA Service Desk Manager 17.x
All Supported Operating Systems
Resolution
The CORA logic is written 100% with C++, which does not use strings and uses only character array, where the length needs to be provided for the array.
In the CORA header file, the serial_number field max length is 64 chars and the host_name field max length is 256 chars.
Unfortunately, changing the size of these fields might work at the MDB level , but the CORA logic will have trouble with the increased field sizes. In addition, CORA is not customizable.
Basically, this is a product limitation with no known work around.
Encouraged to submit an enhancement via the IDEAS section of the Service Management Community:
Feedback
