ConnectALL fail to update JIRA Epic Status from Rally Feature State

Products

• ConnectALL
• ConnectAll On-Prem

Issue/Introduction

The synchronization fails to update Rally > Feature > State to JIRA > Epic > Status

Steps to Reproduce:

1: Create a bidirectional Automation between Rally and JIRA of type synchronization and conflict management strategy as First In

2: Map Fields as below

• Status(JIRA) = State (Rally)
• Summary(JIRA) = Name(Rally)

3: Set below value mappings

4: Under field configuration set "Synch Value Type" as By Value

5: Create a EPIC in JIRA and run the automation, it will create an EPIC and Rally and will set the State correctly

3: Try to change the State in Rally to Backlog and the automation will fail to synch to Status in JIRA.

Expected Results: The synchronization should be able to set the value as per the value mapping.

Actual Results:  The synchronization fails with below error. 

ERROR java.lang.Exception: Exception occurred while updating status of the record.  Attempted transition to Backlog() but the current transition is 10034(Backlog)

 

Environment

ConnectALL: 3.6.0, 3.8.0

Cause

DE167329

Resolution

DE167329 Fixed in 3.8.0