The following error occurs when attempting to reinstall CA Service Desk Manager ODBC Services in Service Desk 14.1:
[OpenAccess error 3145] The TCP port for the service could not be registered because it is registered for another network service.
The CA Service Desk Manager ODBC Services are being reinstalled since the 2 Windows Services (CA Service Desk Manager ODBC Agent and CA Service Desk Manager ODBC Data Access) cannot be started.
There is old information in the services.ini from a previous version. The services.ini file contains information that belongs to the previous version and is trying to use
OpenAccess 6 which is not supported in Service Desk 14.1 (users OpenAccess 7)
OA6_19985 19985/tcp # OpenAccess 6 service CA Service Desk Manager ODBC Agent
OA6_19987 19987/tcp # OpenAccess 6 service CA Service Desk Manager ODBC Data Access