Xtraction authentication using Microsoft Entra ID

Products

• CA Service Desk Manager - Xtraction

Issue/Introduction

We are looking to find out if Xtraction version 2023.21 offers a method to integrate and authenticate with Microsoft Entra ID.

Environment

Service Desk Manager 17.4+

Xtraction  release 2023.2+

Resolution

Authentication with Okta and Microsoft Entra ID has been available since the launch of Xtraction 2023.2. For more information, you can refer to the "Integrating with Ivanti Identity Broker" article by Ivanti Software, which provides instructions on setting up authentication with Microsoft Entra ID.