Installation fails with App Log Error: Source - MSIInstaller, Event ID 1033, Error Status 1603

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Article ID: 3899

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Exchange 2007 Agent installation fails with App Log Error: Source - MSIInstaller, Event ID 1033, Error Status 1603

Cause

This MSI error is caused by the .MSI file being run prior to the setup.exe.

Environment

Release:
Component: IDMGR

Resolution

Re-name the install Shield folder under: 
C:\Program Files (x86)\Common Files\InstallShield 
Then re-run the setup.exe.

 

The InstallShield folder will get re-created during the re-installation.