Installation fails with App Log Error: Source - MSIInstaller, Event ID 1033, Error Status 1603

Article Id: 3899

Status: Published

Updated On: 14-02-2018 08:08

Legacy Id: TEC512991

Products:

CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Risk Analytics , CA Secure Cloud SaaS - Arcot A-OK (WebFort) , CA Secure Cloud SaaS - Advanced Authentication , CA Secure Cloud SaaS - Identity Management , CA Secure Cloud SaaS - Single Sign On

Issue/Introduction:

Exchange 2007 Agent installation fails with App Log Error: Source - MSIInstaller, Event ID 1033, Error Status 1603

Cause:

This MSI error is caused by the .MSI file being run prior to the setup.exe.

Environment:

Release:
Component: IDMGR

Resolution:

Re-name the install Shield folder under:
C:\Program Files (x86)\Common Files\InstallShield
Then re-run the setup.exe.

The InstallShield folder will get re-created during the re-installation.